Privacy Policy for Massar Service | Moutamadris - وزارة التربية الوطنية

Last updated: January 1, 2026

Massar Service | Moutamadris (accessible via massar-service.online and official URLs including massarservice.men.gov.ma, massar.men.gov.ma, and moutamadris.men.gov.ma) is Morocco's official digital education portal, managed by the Ministry of National Education, Preschool, and Sports. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, which serves students, parents (Waliye), and teachers (Moudaris/Prof). Please read this policy carefully. By using the platform, you consent to the practices described herein.

1. Information We Collect

We collect information necessary to provide and improve our school management services. This includes:

• Personal Identification Information: Full name, Massar code, email address (formatted as [email protected]), date of birth, and national identification number (CIN) for verification purposes.
• Academic Information: Continuous assessment marks, exam results (local, regional, national), attendance records, timetables, school guidance preferences (tawjih), and educational resources accessed.
• Communication Data: Messages exchanged with school administration through the platform, including inquiries and notifications.
• Technical Data: IP address, browser type, device information, operating system, and usage patterns (pages visited, time spent, features used).
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, authenticate sessions, and analyze platform usage. See Section 4 for details.

2. How We Use Your Information

We use collected data for the following purposes:

• To provide access to the Moutamadris, Waliye, and Moudaris portals and their respective features (grade viewing, attendance tracking, timetable management, communication).
• To process and display exam results during peak announcement periods (e.g., baccalaureate results, continuous assessment sessions).
• To facilitate submission of school guidance preferences (tawjih) for vocational or academic pathways.
• To enable data verification for baccalaureate candidates and other official examinations.
• To send real-time notifications via the official mobile application regarding absences, homework, new grades, and upcoming tests.
• To improve platform functionality, security, and user experience.
• To comply with legal obligations and respond to lawful requests from public authorities.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• School Administrations: To manage student records, grades, and attendance.
• Ministry of National Education, Preschool, and Sports: For educational policy, planning, and statistical analysis.
• Service Providers: Third-party vendors who assist with platform hosting, maintenance, analytics, and notification services, under strict confidentiality agreements.
• Legal Authorities: When required by law or to protect the rights, property, or safety of users or the public.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for platform authentication and session management. Without these, the portal cannot function properly.
• Functional Cookies: Remember your preferences and settings (e.g., language, display options).
• Analytics Cookies: Collect anonymous data on platform usage to improve performance and user experience.
• Third-Party Cookies: Some features may use cookies from trusted partners (e.g., for security or analytics). We do not control these cookies.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Academic records may be retained for extended periods as required by Moroccan education regulations.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to processing for direct marketing or legitimate interests.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at the email below. We will respond within a reasonable timeframe.

8. Third-Party Links

Our platform may contain links to external websites (e.g., official ministry sites). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are primarily directed at students, parents, and teachers. We collect data from minors (students) only with parental or guardian consent, as provided by school administration. Parents (Waliye) have the right to access and control their child's information through the Waliye portal.

10. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected]

Address: Ministry of National Education, Preschool, and Sports, Morocco

We will make every effort to address your inquiries promptly.